How to Ask for Tech Help

We want to help, but we are running the event at the same time. Here is how to reach us.

1. Ask Early

• Do not wait 3 hours hoping the problem fixes itself.
• If you can’t connect, tell us now.
• If your power is flickering, tell us immediately.
• You are not bothering us. That is why we are here.

2. Where to Ask

• Discord: Use the #support channel. This is the best way because multiple staff members see it.
• In Person: Find anyone wearing a Staff shirt/badge.
• Do not DM organizers directly. We might not see it.

3. What to Say

Don’t just say “It’s broken.” Tell us:

• Who: Your seat number (e.g., Row 4, Seat 12).
• What: “I can’t connect to the CS2 server” or “My power strip is sparking.”
• Status: “I tried rebooting and disabling firewall, still nothing.”

4. Expected Response Time

• Critical (Power/Network Down): Immediate.
• Game Issues: 5-15 minutes.
• “How do I install this mod?”: Low priority. Ask a neighbor first.

5. Escalation

If you posted in Discord and nobody replied in 15 minutes:

• Come to the organizer desk.
• Be polite. We are probably putting out another fire.

6. Ticket Template (Copy to Discord)

PROBLEM: [short description]
Device: [desktop/laptop; OS; IP]
What I tried: [steps]
Attachments: [screenshot, ipconfig output, ping log]