Ctrl-Alt-GG Care

HU

I Can't See the Server

Cable check, portal check, and what to do when nothing loads.

If you can’t see a game server or the LAN portal, start here.

First, check Known Issues.

1. Basics check

Run through the basics in Network Troubleshooting first.

  • Cable plugged in?
  • Link light on?
  • Portal loads?

If the portal loads but the game server doesn’t, continue here.

2. IP configuration

Make sure your network adapter is set to Obtain an IP address automatically (DHCP).

  1. Press Win + R, type ncpa.cpl, press Enter.
  2. Right-click Ethernet > Properties.
  3. Select Internet Protocol Version 4 (TCP/IPv4) > Properties.
  4. Select Obtain an IP address automatically.

Static IPs are not allowed and will not work.

3. Server status

Check servers.ctrl-alt-gg.hu.

  • If the server is red/down there, it’s down for everyone.
  • If it’s green but you can’t see it, check your firewall.

4. Firewall

Temporarily disable your Windows Firewall or third-party antivirus firewall to test.

  • If the server appears, re-enable the firewall and add an exception for the game executable.
  • Do not leave your firewall disabled for the entire event.

Still stuck?

  1. Check Known Issues first – if it’s listed, we already know.
  2. Post in #support on Discord with this info:
    • Seat number (e.g. Row 4, Seat 12)
    • What’s broken, one sentence
    • What you already tried
    • Screenshot or error message
  3. If no reply in 15 minutes, come to the organizer desk.