Firewall and Antivirus Checks
If you can ping it but can't join it, it's probably your firewall.
Windows Firewall loves to block LAN games on “Public” networks.
First, check Known Issues.
The symptoms
- You can see the server list but can’t join.
- You can’t host a local lobby.
- You can’t see other players in LAN browsers.
Quick fix
- Network Profile: Make sure your network is set to Private (if you trust the LAN) or manually allow the game.
- Settings > Network & Internet > Ethernet > Network profile type.
- PowerShell (Admin):
Get-NetConnectionProfile Set-NetConnectionProfile -InterfaceAlias "Ethernet" -NetworkCategory Private
- Allow an app:
- Press
Win + R, typefirewall.cpl, press Enter. - Click Allow an app or feature through Windows Defender Firewall (left side).
- Click Change settings.
- Find your game.
- Check both Private and Public boxes.
- Click OK.
- Press
Third-party Antivirus
If you use Norton, McAfee, Bitdefender, etc.:
- They often override Windows settings.
- Look for “Game Mode” or temporarily pause the firewall to test.
- Remember to turn it back on.
Still stuck?
- Check Known Issues first – if it’s listed, we already know.
- Post in
#supporton Discord with this info:- Seat number (e.g. Row 4, Seat 12)
- What’s broken, one sentence
- What you already tried
- Screenshot or error message
- If no reply in 15 minutes, come to the organizer desk.
Important: Before asking for help, disable your VPN!