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HU
Network & Connectivity

My Ping is Terrible

Lag spikes? High latency? Check your background apps first.

High ping usually means something on your machine is eating bandwidth.

First, check Known Issues.

Tip

Quick checklist — do these first:

  1. On Wi-Fi? Switch to the Ethernet cable at your seat.
  2. Pause all downloads: Steam / Epic / Battle.net, Windows Update, browser tabs (YouTube, Twitch), torrent clients.
  3. Open Resource Monitor (Win+R → resmon → Network tab) and kill any process with unexpectedly high throughput.
  4. Whole row lagging? Tell staff — we’ll check the switch uplink.

1. Stop downloads

Check for active downloads and pause everything:

  • Steam / Epic / Battle.net (auto-updates)
  • Windows Update
  • Browser tabs (YouTube, Twitch)
  • File sharing clients (torrent, DC++)

2. Wired vs Wireless

Are you on Wi-Fi?

  • Switch to cable. Wi-Fi is for mobile devices and browsing, not competitive gaming.
  • We provide a network cable for every seat. Use it.

3. Check local traffic

Open Task Manager (Ctrl+Shift+Esc) > Performance > Ethernet.

Or use Resource Monitor for more detail:

  1. Press Win + R, type resmon, press Enter.
  2. Go to the Network tab.
  3. Look at “Network Activity” to see exactly which program is using bandwidth.
  • If you see constant high throughput (Mbps) when you aren’t doing anything, find the process responsible and kill it.

4. Network congestion

If your whole row is lagging:

  • Ask your neighbors if they are running heavy downloads.
  • If everyone is lagging and nobody is downloading, tell staff. We can check the switch uplink.

Still stuck?

  1. Check Known Issues first -- if it's listed, we already know.
  2. Post in #support on Discord with this info:
    • Seat number (e.g. Row 4, Seat 12)
    • What's broken, one sentence
    • What you already tried
    • Screenshot or error message
  3. If no reply in 15 minutes, come to the organizer desk.