Reporting Network Issues

“The internet is broken” doesn’t help us fix it. When you message support or wave down a staff member, tell us:

1. Who and Where

• Your seat location (Row/Seat number).
• Your username (if on Discord).

2. The Connection

• Wired or Wi-Fi?
• Do you have a link light on the port?

3. The Problem

• No connection: “I can’t load the portal or Google.”
• Specific site: “I can’t reach Steam, but Discord/TeamSpeak works.”
• Game issue: “I can’t connect to the CS2 server.”
• Performance: “I have 50% packet loss.”

4. What you tried

• “I rebooted.”
• “I tried a different cable.”
• “I disabled my firewall.”

The more specific you are, the faster you get back in the game.